Refund and Return Policy of Floxsopic

(Effective Date: November 28, 2024)

At Floxsopic, customer satisfaction is our top priority. We stand behind the quality of our premium gourmet products and strive to ensure every purchase meets your expectations. This Refund and Return Policy outlines the terms and conditions for requesting refunds or returns.

1. Eligibility for Returns and Refunds

To be eligible for a return or refund, the following conditions must be met:

  • Product Condition: The item must be unused, unopened, and in its original packaging.
  • Timeframe: Returns or refund requests must be made within 14 days of delivery.
  • Proof of Purchase: A valid receipt or order confirmation is required.

2. Items Not Eligible for Return

For health and safety reasons, the following items cannot be returned:

  • Perishable goods, such as fresh food or products with a short shelf life.
  • Products that have been opened, used, or tampered with.
  • Sale items or products marked as “final sale.”

If your product arrived damaged or defective, please see Section 4 for details on how to report and resolve the issue.

3. How to Request a Return or Refund

Step 1: Contact Customer Support

Email us at [email protected] or call (435) 723-8242 with the following details:

  • Order number
  • Reason for the return or refund
  • Photo evidence (if applicable, for damaged or defective products)

Step 2: Await Approval

Once your request is reviewed, our team will contact you with further instructions, including whether your return has been approved.

Step 3: Ship the Product Back (For Approved Returns)

If your return is approved:

  • Carefully repackage the product to prevent damage during transit.
  • Use the return shipping label provided by Floxsopic or ship the item to the address provided in the approval email.
  • Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrect.

4. Damaged, Defective, or Incorrect Items

We apologize for any inconvenience caused by damaged, defective, or incorrect items. Please notify us within 48 hours of delivery by providing the following:

  • Photos of the item, including the packaging and shipping label.
  • A detailed description of the issue.

Our team will review your claim and either:

  • Replace the item at no additional cost.
  • Issue a full refund, including shipping costs.

5. Refund Process

Refunds will be issued to the original payment method within 5–7 business days after the returned product has been received and inspected.

  • If your refund is approved but delayed, please check with your bank or payment provider, as processing times may vary.
  • Shipping fees for non-defective returns are non-refundable.

6. Exchanges

Floxsopic does not offer direct exchanges. If you wish to replace a product, please return the original item (if eligible) and place a new order.

7. Canceling or Modifying Orders

To cancel or modify an order, contact us immediately at [email protected] or (435) 723-8242. Orders that have already been shipped cannot be canceled, but you may request a return once the item is delivered.

8. Customer Support

For any questions about our Refund and Return Policy or assistance with your request, reach out to us:

  • Email: [email protected]
  • Phone: (435) 723-8242
  • Address: 690 N 1100th W, Brigham City, Utah (UT), 84302

Our customer support team is available to help resolve any issues promptly and professionally.

9. Legal Compliance

This policy complies with all applicable consumer protection laws. If you have any concerns, please refer to the governing regulations in your jurisdiction or contact us for clarification.

Thank You for Choosing Floxsopic!

We are committed to delivering premium gourmet products and ensuring your satisfaction. Visit our website at https://floxsopic.com to explore our offerings, and don’t hesitate to reach out with any feedback or concerns.